Refund policy

Refunds and Exchange - If you are unsatisfied with your purchase or an item does not fit you have 10 days from receiving the item to contact us. You many contact us via mossypawz@gmail.com . You may send the items back to us after you receive a reply with instructions on how to return. We do not cover the cost of return shipping nor refund original shipping costs for any return. Any items that are returned that are not in NEW condition and able to be resold may incur additional fees. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note, all custom orders are non-refundable. If a product malfunctions such as a broken piece that makes the item unusable, please contact us to discuss a replacement. 

Please be aware that all items are handmade and each may have slight imperfections and variations that add to the uniqueness of each item.

 

1 Year Warranty - We offer a 1 year limited warranty on our products that have become defective. We will not replace items that have been chewed or destroyed. A photograph of the defective item is required to get a replacement. Shipping costs are not included and may be incurred for all replacements. 

Discount Policy - We offer many discounts throughout the year. The discounts and/or sales are for new purchases ONLY. We do not offer a price match for previous orders placed before a sale. We will not cover the cost of shipping to return an item and repurchase it at a lower price. 

 

Disclaimer

Liability: Mossy Pawz is not to be held liable for any damages whatsoever, including but not limited to; defect in material or workmanship, misuse or improper use of products, accident or death regardless of the cause, negligent or faulty design. Any performance specifications are believed to be true, but are not verified. The consumer shall not rely on any data and performance provided by Mossy Pawz. It is the buyer’s responsibility to determine the suitability of any products, to test and verify before use.

The consumer hereby waives all liability claims against Mossy Pawz

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return, you can contact us at mossypawz@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at mossypawz@gmail.com.